Your customer returns to your salon to indicate that he/she wishes to return the product for reimbursement.
Go to your account.
Register
Go to the register section.
Logbook
Indicate above the date of the original purchase
Look for the corresponding ticket
Click View
Delete the product by clicking ❌at the end of the line
Go back to the ticket in the logbook
Click Update
Adjust the amount in the means of payment:
If the original purchase was made in cash only, you do not need to enter a refund.
If the original purchase was made by means of payment other than cash, the cash of the corresponding amount must be withdrawn today in Cash out, in order to be able to refund the product in cash to the customer. Write down the reason for the refund on your cash out ("Refund product X, customer X, date of original purchase X")
Products
Go to the products section.
In 'Products', look for the refunded product
Open it and click Update
In "In stock", add the product that has been returned to you
Save